The Customer
Service Survey provides a method for measuring the customer
service knowledge, aptitudes, and skills of employees and
prospective employees.
Fast Results -
Essential Information
In just 20 minutes, an employee or job candidate can respond
to the Profiles Customer Service Survey, providing the information
employers need in a variety of situations. The quality of
customer service a business provides will determine its success
or failure in the competitive marketplace. The survey indicates
the degree to which people have these qualities:
- Knowledge (People Skills, Courtesy, Common
Sense)
- Assertiveness (Persuasive, Confident,
Outgoing)
- Persistence (Persevering, Unwavering,
Emotionally tough)
- Empathy (People-focused, Relationship-oriented)
- Drive (Highly competitive, Aggressive,
Opportunistic)
- Organization (Organized, Conforms, Routine-focused)
- Maturity (Sound judgment, Stable, Tolerant)
- Creativity (Inventive, Unique, Innovative)
- Incentive (Recognition, Feedback, External)
Descriptive Report
The Profiles Customer Service Survey Report has graphic and
descriptive written data to describe the attributes of the
person being assessed. The report also pinpoints specific
knowledge and training needs. A Customized Service Pattern
indicates a job candidate’s or employee’s suitability for
customer service responsibilities by giving a percentage match
to your Job Match Pattern.
Request A Sample
Report
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